Jen Souza
jensouza.com
Contact using form below.

Education
Ivy Tech Community College of South Bend
Technical Certificate in Business Administration – 2010

Work Experience
Role-Players Gaming Network, Game Director 2004-Present
-Game Development, Customer Service, Management.

  • Primarily assisted customers with any questions or issues that arose, including handling refunds, promotions, and working in an one-on-one setting with customers.
  • Developed game environment using creating writing, executing excellent typing, spelling, and grammatical skills.
  • Managed and trained lower level staff members, delegating projects, proof-reading submitted work, enforcing deadlines.

Needle.Com, Customer Service Representative, Coach.com, March 2013-December 2013

  • Assisted customers with product information, locating products on the website, ordering products, as well as assisting in resolving any issues that customers may have had.

Sugar Mountain, Inc., Owner/Operator, August 2011 – October 2013.

  • Conducted data entry and record keeping for business, including  but not limited to income and expenses, filing of contracts and relative documents.
  •  Developed and maintained the sugarmountain.me website, including website design and maintenance of design and content.
  •  Provided customer service to current and prospective customers, including but not limited to answering questions about husbandry and care via emails, forum posts, and Facebook.
  • Wrote and self-published a small book on sugar glider care.

Various Retail Establishments, Sales Associate,  2005-2010

  • Experience using Point of Sales systems.
  • Training new employees.
  • Checking stock/inventory and ordering new inventory.
  • Providing customer service by assisting customers with finding products in store, ordering products, checking customers out, explaining how products work, etc.

Awards/Honors

  • Member of Phi Theta Kappa Honor Society – 2009-2010

Skills

  • Operating Systems – Windows XP-8.1, some experience with Mac OS.
  • Software – Microsoft Office, Adobe Photoshop, Mozilla, Google Chrome, Internet Explorer
  • Web Development – Understanding of HTML and CSS, minor understanding of PHP.  Experience using WordPress.

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